This position is onsite at the Corporate Headquarters located in Kenosha, WI.
Who we are:
People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.
Support Planning team efforts to improve overall Industrial delivery performance and customer satisfaction by reviewing and expediting non-Kitting orders to ensure that they ship out as quickly and accurately as possible. Work with the appropriate parties to resolve issues preventing orders from shipping, and escalate any issues to management when appropriate. Expedite product from other warehouses as necessary and perform order management to minimize any potential shipping delays. Monitor high priority customer requirements and provide delivery information as requested.
Responsibilities
- Review Industrial open order book, focusing on non-Kitting orders
- Expedite product between various warehouses to fulfill customer requirements as quickly and efficiently as possible
- Interface with other teams as necessary to procure required delivery information to drive on-time delivery
- Identify, trouble shoot and resolve any issues that could prolong delivery time-lines, researching as necessary to provide accurate and timely information to internal and external customers
- Monitor high priority customer requirements to ensure the established delivery commitments are met
- Identify critical shortage items upon delivery to the warehouse in order to expedite their receipt
- Coordinate systematic receipt and commitment of shortage items to ensure they are allocated correctly
- Communicate with internal and external parties to align priorities and coordinate logistics including shipping schedules and any other special requirements
- Leverage Snap-on’s ERP system as well as other integration systems to effectively troubleshoot and ship customer orders to meet delivery expectations
- Perform all other duties as assigned by management
Qualifications
- 2 year Associate’s Degree or the equivalent of related training; Bachelor’s Degree in a related field preferred
- Minimum of 3 - 5 years of customer service experience; customer service oriented with strong interpersonal skills
- Ability to work in a fast-paced environment, handling multiple tasks and priorities and adjusting to changing goals, while meeting established deadlines
- Strong organizational skills and ability to prioritize workload to meet customer demands; prior project management experience preferred with the proven ability to manage multiple projects simultaneously
- Excellent verbal and written communication skills with the ability to interact effectively across functional boundaries
- Great attention to detail with strong analytical skills and the ability to accurately perform a wide range of customer service related functions
- High sense of urgency with the ability to work independently and in a team environment
- Ability to troubleshoot and analyze situations to determine what action should be taken within defined parameters
- Flexibility to work overtime as necessary to meet established business goals
- Strong working knowledge of Microsoft Office including Excel, Outlook and Word; proficient in LN operating system and other internal software programs such as Tableau
Learn more about Snap-on:
Snap-on is rooted in the dignity of work. From our founding over 100 years ago, we have been dedicated to this timeless principle. We celebrate this work and we celebrate our customers, The Makers and The Fixers, who perform day in and day out to move the world forward.
Snap-on is a drug free work environment and welcomes all qualified candidates to apply.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran