CLINICAL SERVICES MANAGER
Division of Health Services
The Clinical Services Manager manages and directs all clinical services including but not limited to School Nursing, Reproductive Health, Communicable Diseases, Medication Assisted Treatment Program, and Well Women Program. This position is a future and equity focused leader ensuring appropriate prevention-centered clinical services by assisting with planning, directing, implementing, evaluating, and reporting of ongoing and new service and policy-oriented services and programs. The Clinical Services Manager not only leads with the highest of public health and nursing practice standards but ensures all clinical programs and services exceed these high standards in service to improving health and well-being for individuals, families, and communities. In the absence of the Health Officer, this position may assume full responsibility for department planning, coordination, supervision, and Board of Health coordination.
This position reports to the Division Director of Health Services.
Kenosha County is committed to Diversity, Belonging and Inclusion and is an
Equal Opportunity Employer.
2025 Hiring Range: $88,810 - $105,726 annually
Essential Duties and Responsibilities
Supervision and Leadership
- Provide both leadership and management to ensure work products are of high quality and completed in a timely manner while meeting departmental and team strategic plans and goals
- Conduct annual performance evaluations for each team member
- Ensure development of monthly and annual reports
- Write grant and contract proposals in close collaboration with supervisors of teams/units and external partners
- Monitor grant and contract progress, outcomes, and metrics against targets and grant objectives
- Monitor program budgets understanding appropriate use of funds and budget cycles
- Embed equity principles and innovative practice into the culture of the division
- Develop policies and processes that translate mission and vision into action
- Ensure onboarding and training for appropriate team workforce development including participation in broader divisional meetings and activities such as Community Health Improvement Planning (CHIP)
- Identify quality improvement and innovative opportunities to drive strong performance for teams
- Work with communications team to ensure marketing, social media, and website upkeep for your teams
- Ensure adherence and compliance to the policies and procedures of the federal Health Insurance Portability and Accountability Act (HIPAA) regarding protected health information
Nursing Oversight
- Provide leadership, mentorship, coaching and oversight to nurses and other clinical staff for day-to-day operations
- Oversee the operations of two clinics and mobile health operations
- Incorporate highest ethical standards of practice as the basis of all interactions
- Develop clinical and operational policies and procedures ensuring standardization of practice
- Ensure that clinical practice and documentation is compliant according to federal and state governing bodies
- Establish linkages and maintain partnerships with key stakeholders to meet community needs
- Negotiate for the use of community assets, resources, and medical direction through Memoranda of Understandings (MOUs) and other agreements
- Ensure the consideration of the role of cultural, social, and behavioral determinants in the accessibility and delivery of programs and services
Workflow & Performance Management
- Conduct team meetings to update on upcoming changes, new implementation protocols, and important internal issues that require immediate attention
- Coordinate, implement and execute community programs, conferences and events required to meet protocols and innovative ways to increase community reach
- Assess and develop strategies to address knowledge and skill gaps of team
- Coordinate clinical research projects, teaching collaborations, internships, and learning experiences
Quality Improvement & Data Analysis
- Coordinate team/unit strategic/business plans assuring that such plans are consistent with overall division priorities
- Ensure mechanisms for obtaining feedback and input from persons with diverse backgrounds considering the role of cultural, social, and behavioral factors and in the accessibility, availability, acceptability, and delivery of public health services
- Measure existing programs participation and success rate to determine their effectiveness
- Participate in on-going community assessment which includes regular and systematic collection, assembly, and analysis of community health statistics, community health needs, and emerging trends
- Lead and support data and evaluation activities that inform decision making, resource allocation, improve outcomes, and intervention effectiveness
- Foster a work environment where continuous quality improvements and advancement of equity in service and professional practice are pursued
- Responsible for quality control and quality assurance of all field and data collection activities
- Collaborate in the development and leadership of community workgroups, committees, and coalitions
- Update and maintain contact information and resource listings for contracts, equipment, and supplies
- Monitor compliance with grant and expenditures; process requisitions; prepare periodic grant financial progress reports; assist staff in preparing grant reports; negotiate budget annually
- Develop and implement innovative marketing and promotion plans to improve client rates, compliance, and data
- Collect, analyze, and trend data for technical reports, community health assessment, community health improvement plans, and performance management plan
- Review scientific evidence related to public health issues, concerns, interventions, and evidence based or evidence-informed practices
- Perform other work as required or assigned
Success Factors
Knowledge of:
- Electronic Medical Record data inputs and outputs
- Social Determinants of Health & Health Equity
- Cultural competency: supporting diverse perspectives in developing, implementing, and evaluating policies, programs, and services that affect the health of the community
- Breadth of local governmental public health programs, practices, and responsibilities
Skill in:
- Preparing accurate notes, documentation, and reports within Electronic Medical Records.
- Conflict resolution and difficult conversations
- Critical thinking, systems thinking, analytical and problem-solving as well as sound judgement
- Strong oral communication for networking, interpersonal relationships, and effective presentations to a wide range of groups
- Excellent written communication including the ability to craft correspondence, reports, grant proposals, speeches, and articles with minimal grammatical and syntax errors
- Quality improvement processes
- Program and project management
- Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
- Data management systems related to the evaluation of outcomes
- Short- and long-term strategic planning
- Financial planning and management: development of program budgets and operating programs within budget
Ability to:
- Effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages, gender identities, sexual orientations, and lifestyles
- Effectively work in a team environment that promotes coaching, training, and positive feedback to improve individual performance and customer satisfaction
- Always remain professional and courteous in high pressure situations
- Effectively plan, organize, and manage competing priorities and challenges under pressure
- Engage, establish, and maintain collaborative partnerships with multi-cultural/multi-disciplinary staff, management, elected officials, educators and students, the media, health practitioners, community partners, and the public
- Maintain confidentiality and serve the public with honesty and integrity
- Articulate and promote a vision for public health
- Create a sense of mission by articulating and modeling professional values and ethics with honesty and integrity
- Operate with a high degree of flexibility, initiative, attention to detail, and commitment
- Delegate and use persuasion and negotiating skills for share responsibility and acceptance of change
- Thrive in a fast paced, robust organization
- Work respectfully in a diverse and inclusive environment
Job Requirements, Education, Training and Experience
Required Education and Experience
- Master’s Degree in Nursing, Public Health, Public Policy, Health Administration, or a similar field
- 2+ years full-time supervisory/managerial/administrative experience in public health or other clinical setting
- Advanced Practice Nurse Prescriber (APNP) or Registered Nurse (RN) license (copy of nursing license must be attached to application)
- CPR Certification within 90 days of hire (copy of certification must be attached to application, if in possession)
Preferred Education and Experience
- 5+ years full-time supervisory/managerial/administrative experience in public health or other clinical setting
- Bilingual preferred – English and Spanish
- Or, any combination of education, training, and experience which provides the required knowledge, skills, and abilities
Other Job Requirements
- Valid driver’s license and acceptable driving record
- Access to a personal vehicle for use in the performance of the job
- Occasional weekend and evening work
- Perform other work as required or assigned including but not limited to a 24/7 response during a public health emergency
Benefits
- Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
- Flexible Spending Accounts
- Employee Assistance Program
- Paid Time Off
- Twelve Paid Holidays
- Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
- Tuition Reimbursement
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position may involve light physical demands, such as exerting up to 25 pounds of force occasionally, and up to 10 pounds of force frequently.
Selection Process
- Application Review - Qualifying
- Oral Interview - Qualifying
- Background Check - Qualifying
- Physical Examination and Drug Screen - Qualifying
If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.
To learn more about the Kenosha County Public Health, please visit: https://www.kenoshacounty.org/297/Public-Health
Applications must be submitted no later than Sunday, April 20, 2025.
Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.
The current pay grade for this position is E12 (Min. $88,810 – Max. $122,643).
This position is located in Kenosha County, a growing community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, visit: https://www.visitkenosha.com/
Thank you for your interest in employment with Kenosha County!
Kenosha County is an affirmative action, equal opportunity employer.