Associate Service Support Analyst

Snap-on Incorporated | Kenosha, WI

Posted Date 12/13/2022


Snap-on Incorporated is seeking an Associate Service Support Analyst in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is in a technical call center.

This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees. They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required. 


This person must have:

  • the ability to install and troubleshoot network wireless cards from multiple vendors
  • the ability to understand software firewalls and configuration
  • excellent communication, organization, and documentation skills
  • the ability to understand call queues and escalations
  • knowledge of web technologies
  • the ability to troubleshoot moderate PC problems
  • a basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPC
  • knowledge in MS Office applications, Windows 10 and IE/Chrome/Firefox experience
  • a flexible work schedule (coverage ranging between 7:00am - 9:00pm with ability to rotate late shift)

Snap-on is rooted in the dignity of work. From our founding 100 years ago, we have been dedicated to this timeless principle. We celebrate this work and we celebrate our customers, the makers and the fixers, who perform day in and day out to move the world forward.

Snap-on continually strives to be an employer of choice and offers a Great Place to Work.

Advanced Manufacturing

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