Patient Access Specialist - Imaging

• POSITION PURPOSE

  • A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.

• MINIMUM EDUCATION REQUIRED

  • High School or GED

• MINIMUM EXPERIENCE REQUIRED

  • 6 months – 1 year

• LICENSES / CERTIFICATIONS REQUIRED

  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

• KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  • Experience in a health care business or receptionist environment.

  • Excellent computer and customer services skills.

  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.

  • Familiarity with internet, email and Microsoft office.

  • Effective written and verbal communication skills required.

  • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity

  • Experience in patient registration, insurance verification and health insurance plans.

• PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

  • Schedules, reschedules and cancels patient appointments

  • Executes pre-arrival registration by adhering to registration standards

  • Accurately identifies and enters patient’s insurance coverage

  • Performs check-in/check-out functions for patient appointments

  • Collects all applicable self-pay payments for exams

  • Manages and resolves assigned departmental WQs

  • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team

  • Performs insurance verifications and prior-authorizations functions

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