Patient Access Specialist - Emergency Department

POSITION PURPOSE

• A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.

MINIMUM EDUCATION REQUIRED

• High School or Equivalent (GED)

MINIMUM EXPERIENCE REQUIRED

• 6 months – 1 year

LICENSES / CERTIFICATIONS REQUIRED

• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

• Excellent computer and customer services skills.

• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.

• Familiarity with internet, email and Microsoft office.

• Effective written and verbal communication skills required.

• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.

• Experience in patient registration, insurance verification and health insurance plans.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Executes arrival registration by adhering to registration standards

• Accurately identifies and enters patient’s insurance coverage

• Manages and resolves departmental assigned WQs

• Performs insurance verifications

• Registers patients for outpatient tests and procedures

• Performs direct admission workflow

• Provides departmental support

• Proficient use of healthcare software utilizing established standards