Information Services Support Technician

POSITION PURPOSE

• Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.

MINIMUM EDUCATION REQUIRED

• Associate Degree: Computer Operations or equivalent work experience

MINIMUM EXPERIENCE REQUIRED

• 3 to 5 years

LICENSES / CERTIFICATIONS REQUIRED

• N/A

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Minimum of two (2) years of experience in computing concepts and networking.

• Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.

• Demonstrated written and oral communication skills.

• Ability to organize, analyze, problem-solve complex technical issues and educate.

• Knowledge of TCP/IP, Ethernet topology, VLAN’s, and VPN’s.

• Knowledge of unattended or single-image deployment.

• Knowledge of Windows desktop operating system.

• Understands Active Directory functionality.

• Knowledge of large scale environments.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Performs setup, configuration, installation, and support functions for PCs, printers and telephones.

• Provides exemplary customer service to all users.

• Documents and resolves all assigned HelpDesk requests in appropriate time frame.

• Assists the Network Engineer in the set up, testing and installation of new systems/applications.

• Independently manages assigned large-scale projects.