POSITION PURPOSE
- A system analyst performs system build and integrated testing. Provides technical support through ongoing maintenance, development, implementation and documentation of features/enhancements of Epic or other hospital software. Collaborates with operational departments to design appropriate workflows for system capabilities. Functions as the subject matter expert and provides end user support.
SITE(S)
- Froedtert Kenosha Center
- Froedtert Pleasant Prairie Hospital
MINIMUM EDUCATION REQUIRED
- Associate Degree in: Computer Science or two (2) years progressive work experience in the IT field preferred
MINIMUM EXPERIENCE REQUIRED
LICENSES / CERTIFICATIONS REQUIRED
- Minimum of an associate degree in computer science or two (2) years progressive work experience in the IT field, or two (2) years of healthcare experience
SUPERVISES
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
- Familiar with MS Word, Excel and Outlook; Internet
- At least one (1) year of work experience in hospital department, preferably clinical department.
- At least one (1) year of work experience that demonstrates the ability to organize and perform multiple tasks simultaneously
- Demonstrated written and oral communication skills
- Ability to organize, analyze, problem-solve, and educate
- Ability to learn various software application
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Performs system build and integrated testing as appropriate.
- Collaborates with operational departments and end users to design appropriate workflows for system capabilities.
- Communicates and documents all changes made to the software/system.
- Troubleshoots system problems for the end user.
- Functions as subject matter expert for area of concentration in Epic or other hospital software.
- Provide system security and access as appropriate.
- Answers help desk calls and triages or resolves as appropriate
- Project management for area of concentration in Epic or other hospital software