Customer Service Hiring Event
Pay from $23 to $35 per hour with significant growth and earning potential!
Embrace a fresh start this Summer and grow your customer service career with Uline! With great pay, bonuses and benefits, you can cultivate a rewarding career. Join a customer service team that delivers a legendary experience customers love - sign up for your interview at Uline’s upcoming hiring event!
Recognized on Forbes list of America's Best Large Employers three years in a row!
Registration is preferred, but walk-ins are welcome.
Date: Thursday, July 10th, from 2 PM - 6 PM.
Location: 12354 Uline Way, Kenosha, WI 53144
Positions:
- Customer Service Representative
- Customer Service Representative - Bilingual (Spanish)
- Customer Service Representative - Overnights
- Customer Service Team Lead
- Customer Service Team Lead - Bilingual (Spanish)
- Customer Service Management Trainee
24/7 operation - Various on-site shifts available.
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Customer Service Representative
English - Pay from $24 to $29 per hour (Includes $2 Shift Differential)
Bilingual - Pay from $23 to $28 per hour
Overnights - Pay from $26 to $33 per hour (Includes $4 Shift Differential)
Position Responsibilities / Minimum Requirements
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email and chat.
- Help customers navigate Uline's website and online ordering.
- Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- High school diploma or equivalent. Bachelor's degree preferred.
- Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
- For Bilingual (Spanish) role - fluent in both verbal and written forms.
Customer Service Team Lead
English or Bilingual - Pay from $28 to $35 per hour
Position Responsibilities / Minimum Requirements
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- For Bilingual (Spanish) role - fluent in both verbal and written forms.
Customer Service Management Trainee
Pay from $25 to $30 per hour
Position Responsibilities / Minimum Requirements
- Master all aspects of customer service management through a comprehensive hands-on training program.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
- Bachelor’s degree.
- Strong track record of customer-focused service, teamwork and attention to detail.
- Prior leadership / management experience is a plus.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!